Taking accountability for service delivery performance, meeting customer expectations and driving future..Manage vendor and third-party service providers to ensure seamless service delivery, negotiate contracts..Set and align KPIs & SLAs assessing customer feedback, and building and improving procedures accordingly..problem-solving mindset Self-motivated team player Resilient – able to adapt and perform in changing customer..Strong hands-on experience in managing Service Improvement Programs (SIP), Corrective & Preventive Actions