Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service..Performs timely resolution of workstations, mobile, hardware and software problems within SLAs (Service..of education and/or experience years of technical experience in IT technical support and/or IT Service..On-call support outside business hours, provide IT support for disaster recovery and emergency response service..Job requirements As the main interface to the customer, this position in the organisation includes: